Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

October 17, 2021

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Grand Rapids - Fuller Ave.. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Grand Rapids - Fuller Ave. as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Grand Rapids - Fuller Ave., we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Grand Rapids - Fuller Ave.
1121 Fuller Ave. NE
Grand Rapids, Michigan 49503
616.458.8091
https://www.tuffyfullerave.com/

More articles from Tuffy Grand Rapids (Fuller Ave.)

A Turn for the Worse (Using Turn Signals)

March 2, 2025

Distracted driving is bad, you know that. Daydreaming, talking on the cell phone, putting your makeup on in the rear view mirror. All bad. But there's something else that causes more than twice as many accidents, according to a recent study. And that's people who don't use their turn signals.... More

Steer Clear of Power Steering Problems (Power Steering Maintenance)

February 23, 2025

We usually take our vehicle's easy steering for granted until something goes wrong. Power steering is what makes it almost effortless to turn the steering wheel, aiming your vehicle in the direction you want to go. Without the assistance of power from the engine, steering would be a laborious pr... More

The Tuffy Grand Rapids (Fuller Ave) Guide to Proper Fluids for Your Vehicle

February 16, 2025

The automotive professionals at Tuffy Grand Rapids (Fuller Ave) would like to give Grand Rapids drivers an update on some of the things happening in automotive fluids. You know, vehicles are becoming more sophisticated every day. Fluids such as, oil, coolant and transmission fluid are becoming ... More